We received an enquiry about making a complaint concerning the conduct of an officer in a proceeding relating to a TAC claim. The complainant requested adjustments to accommodate his lack of proficiency with English. We considered the request and arranged to take their complaint over the phone with the assistance of an interpreter.

The complaint was dismissed because we found that there was no evidence to substantiate part of the complaint, and other matters were part of the core functions of a judicial officer.

With the complainant’s wellbeing in mind, we called them back with the assistance of an interpreter and advised them of the outcome of the complaint prior to providing a written copy of the complaint outcome report. This ensured that the complainant understood the outcome, enabled them to express their feelings and ask questions

This year, we updated our online form to enable complainants to advise us if they require the assistance of an interpreter (and the language required).

Making reasonable adjustments to support complainants through the complaints process